In a different manner and context the bard of English literature had mentioned about the dilemma mankind faces when up for making a selection. Is this the right choice or not is the question that plagues the mind long even after having finalised the decision. How to choose the best managed service provider software for the network of an establishment is also one such issue that keeps everyone in a dilemma.
The answer to this question of how to choose the best managed service lies in the aspect of what benefits do we wish to accrue from this selection. The basic features claimed in every managed service provider software are something all are well versed with. That it should provide information about the network and its working. That it should help in diagnosing the network problem and offer means to deploy the solution network wide from one single location. That it should be customisable to meet the changing needs of the business house and its operations are all well established facts and known to exist in every MSP software that is available in the market.
If these so claimed features were to be changed to reality how then would it effect the real enterprise functioning or the network managers job would be the guiding factor for choosing the best managed service provider. MSP's are third party vendors who carry out the job of managing the client's network against payment by the client. Any and every managed service system works on this basic business principle. It is therefore imperative that the MSP be of such calibre that it can sense the defect of the network even before its actual occurrence. In short a good MSP should be proactive.
If Murphy's Law is to be accepted, then it is a well established probability factor that a breakdown of the network is inevitable even with all proactive agents at work. The MSP in such a case should be able to respond quickly to the situation and restore the network back to its normal function swiftly. Data and applications that process the data are critical objects of an enterprise network. There would be need for the MSP to restore the system to a clean point just before the defect occurred. To do so, taking regular backups of the entire system by the MSP is a pre-requisite. This backed up data would be used by the MSP during the restore process.
IT field is a volatile and ever changing field. Market changes being brought to the notice of the management as well as advising how the same could be implemented on the existing enterprise wide network is also another factor to be considered while choosing the best managed service provider.
Security of the network, more so the data which is critical and could be misused if available to wrong people is an important factor for consideration while selecting an MSP. MSP that implements a strict and secure system is the best choice. Last but not the least, how efficient is the service provider itself and specially if referred by other sites where the provider has implemented some MSP would be a factor in favour of selecting a particular MSP.
As a check off list the ideas stated here could help to choose the best managed service provider.
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